Mortgage Broker Springfield
Complaints and Dispute Resolution
Your Mortgage Broker Springfield is a representative of Zanda Wealth Mortgage Brokers (ABN 88 120 513 537). Credit Representative 370592 is authorised under Australian Credit Licence 389328. We take complaints seriously and we handle them under the licensee's internal dispute resolution process, which follows ASIC Regulatory Guide 271.
Step One: Tell Us
Call (07) 3523 7116, use the contact page or write to the licensee. Tell us what happened, when, and what you would like done. We acknowledge a complaint within one business day of receiving it wherever possible.
Step Two: Our Response
We aim to resolve most complaints within five business days. Where a complaint needs more investigation we keep you informed and give you a final written response no later than 30 calendar days after the complaint was made, or explain why more time is needed.
Step Three: External Dispute Resolution
If you are not satisfied with our response, or 30 days have passed, you can take your complaint to the Australian Financial Complaints Authority (AFCA). AFCA is free to consumers, independent, and its decisions bind the licensee.
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Member of the Australian Financial Complaints Authority (AFCA).